Terms & Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors by emailing us at enquiries@stockvale.co.uk before placing an order with us. These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A contract between the customer and Adventure Island for the sale of our products will only exist once an order has been accepted. This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice.

Height and all other ride restrictions apply.
Guests are admitted to the park subject to the park regulations which are displayed at the main entrance to the park.

See calendar for opening times.

Payment and Taxes

We accept online payment by credit/debit card in a secure environment provided by Pay360 Online Payments. We currently accept Visa, Mastercard, Delta and Maestro (please note: any cards outside of this list will not be accepted – sorry!). All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of VAT at the current rate.

When you enter your credit card details if you look up at the URL of that page you will notice that it begins with https://. This means that it is on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information. Of equal importance is the security which surrounds the payment system. By making use of Pay360 we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. For more details about Pay360 visit the Pay360 web site at www.pay360.com.

Purchase of Individual Soft Play Bands

Customers purchasing online agree to the following:

Soft Play Bands selected are as indicated and stated on final cart page. Soft Play are valid on any single open day in 2023 (please see our opening times), unless stated in an offer or promotion. Purchases made during 2024 will not be valid beyond 12 months from the purchase date. No other promotional offer or discount can be used in conjunction with online band sales. Total price indicated will be deducted from your chosen debit or credit card.

Internet bookings are non-refundable; however, all bookings are valid from time of purchase and may be used at any time up to and including 12 months from the purchase date of the product.

All Carer Bands can only be purchased in the centre.

Attraction upgrades

Upgrades to attractions: Sealife Adventure Aquarium. These upgrades can be purchased at the point of purchase online at the discount price as indicated.

Meal vouchers are only valid with a wristband purchase, and must be redeemed on the same day as the wristband. Please note meal vouchers cannot be accepted during our Monday-Friday opening times.

Sealife Adventure combination purchases can be redeemed at Adventure Inside admissions during opening hours or at Sealife Adventure during attraction opening hours and once redeemed must be used within 2 days of redemption. Children under the height of 90cm enter Sealife Adventure free. All guests aged 14 and under must be accompanied by an adult/guardian at all times during their visit to the centre.

Ride height restrictions are subject to change, temporary closure or exclusion with no prior warning.

The management reserve the right to withdraw or alter any of the facilities, prices or advertised items, at any time without prior notice. Guests are also informed that rides and attractions may be closed, temporarily withdrawn or otherwise unavailable at any time due to technical or operational reasons, power failure, capacity or inclement weather.

All Soft Play Bands are sold on the strict understanding that they are non-transferable. Once removed Soft Play Bands will become invalid. All Soft Play Bands are sold with the full understanding of usage and conditions.

No refunds will be given for earlier than advertised closing for reasons such as inclement weather, power failure or any situation beyond the control of Adventure Island.

Ride Bands do not include ‘Pay-n-Play’ rides and attractions ie: Adventure Golf and Prize Arcades.

Adventure Inside Annual Pass Terms & Conditions

By purchasing the Adventure Inside Annual Pass of these Terms and Conditions, you are deemed to have accepted these Terms and Conditions of use. These Terms and Conditions are inherent characteristics of the Adventure Inside Annual Pass and are independent from and cannot be varied by any other contract relating to an Annual Pass. Purchase and use of an Annual Pass is in accordance with the regulations of Adventure Island, copies of which can be obtained online at www.adventureisland.co.uk, please ensure that you agree to be bound by these regulations before purchasing your Annual Pass.

Adventure Inside Annual Pass Terms and Conditions of Use

An Annual Pass will only be valid when it is used by the named holder, it links with a photograph on our database which must be a true likeness of the holder and it is within the validity period. Any copies of an Annual Pass will not be accepted. Any use or attempted use of an Annual Pass in breach of these terms and conditions or Adventure Island’s regulations will result in the Annual Pass being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these terms and conditions and any attempted use of an Annual Pass by someone other than the photographed and named holder, regardless of reason, will result in the purchase being refused and the Annual Pass being revoked without compensation to any person including the named holder.

The varieties of Annual Pass available for purchase are:
1 Adventure Island Annual Pass

2 Adventure Inside Annual Pass

  1. As specified below, these Terms and Conditions will apply to all types of Annual Pass.
  2. The Annual pass is valid for one ride wristband per open day on the park’s calendar, with a discount up to 50% on selected purchases at the following Stockvale Group attractions: Adventure Island, Sealife Adventure, Three Shells, Pavilion, Feelgoods, Sands by the Sea and The Britannia. Exclusions on specific items at these attractions may apply
  3. Each Annual Pass holder will be issued their own Annual pass and will be required to supply the following:
    3.1 Their first name and surname;
    3.3 Their residential address;
    3.4 A contact telephone number;
    3.5 A contact email address;
    3.6 A photograph which must be a true likeness of the holder. This photograph will be captured by a member of the Adventure Inside team at the time of enrolment.
  4. An Annual pass entitles the purchaser to a ride wristband (limited to one per day) for a period of 12 months from the date of issue and is subject to the operating calendars of the park and any applicable exclusion dates. The ‘valid from’ and ‘valid until’ dates will be stored in our Annual pass database when issued. Please check Adventure Inside opening and closing dates before your visit. Please note that the park is not open all year.
  5. Purchase of a Carer Annual pass is subject to proof of disability for example by production of a doctor’s letter setting out the disability, proof of receipt of disability living allowance or PIP. The Carer Pass allows any carer to enter with the person being cared for but cannot be used for entry alone. Carers can only ride with the person they are caring for, they cannot ride on their own. Use of the Carer Pass in breach of the Terms and Conditions will result in the Carer Pass being revoked without compensation. For the avoidance of doubt, Carer Pass holders will be required to supply the details listed in clause 4.
  6. The Stockvale Group, in its absolute discretion, reserves the right to vary the opening and closing dates of Adventure Inside and to close, remove or cancel all or any part of the rides, events or facilities within the park for any reason including, but not being limited to technical, health and safety and/or operational reasons, inclement weather or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual pass will not be refunded nor will any compensation be payable if any of the park becomes unavailable or if any part of the park is closed.
  7. An Annual pass is subject to additional charges for entry into:
    7.1 Any concerts taking place at Adventure Island;
    7.2 Any themed and/or special events taking place at Adventure Island;
    7.3 All Christmas event openings;
    7.4 Secondary attractions at Adventure Island including, but not limited to, Adventure Golf
    7.5 Any other event as determined by The Stockvale Group from time to time.
  8. To use an Annual pass, the authorised holder must present it at the admissions office of Adventure Island.
  9. All Annual passes remain the property of The Stockvale Group and can be withdrawn at any time. Annual passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. An Annual pass will automatically be deemed void and shall be revoked without compensation if sold, loaned or given away or if any attempt is made to sell, loan or give away an Annual pass. Access will be denied to Adventure Inside in the event of fraud or misuse of the Annual pass, and the Annual pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of The Stockvale Group. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to Adventure Inside with an Annual pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.
  10. An Annual pass that is discovered to have been purchased through illegal methods will be revoked without compensation.
  11. Possession of an Annual pass does not guarantee entry to Adventure Inside. The management of Adventure Island, acting reasonably, reserves the right to refuse admission to the park for any reason and at any time.
  12. Possession or use of the Annual pass does not guarantee immediate entry to Adventure Inside during peak times.
  13. Entry to Adventure Inside by use of an Annual pass will not be permitted in the event that a valid Annual pass cannot be presented for any reason, including, but not being limited to, the Annual pass being lost, stolen or forgotten. Failure to present a valid Annual pass will result in a charge of the “on the day” admission rate, which will be non-refundable.
  14. A lost, stolen and/or damaged Annual pass should be reported to Adventure Island immediately. Contact details can be found on the Adventure Island website (www.adventureisland.co.uk).
  15. In the event of a lost, stolen and/or damaged Annual Pass, The Stockvale Group will re-issue a replacement Annual Pass. Replacement Annual Passes will only be issued to the individual whose details have been provided in accordance with clause 4. An administration fee will be charged for the re-issue of each lost or damaged Annual Pass. The re-issue of stolen Annual Passes will also be subject to the re-issue fee unless the holder can provide The Stockvale Group with a relevant crime reference number when requesting that the Annual Pass is re-issued.
  16. Unless stated otherwise, an Annual pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive
    16.1 Unless stated otherwise, Annual passes cannot be purchased in conjunction with any other offer.
  17. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.
  18. Annual Passes can be used up to and including the ‘valid until’ date.
  19. The Stockvale Group reserves the right to use Annual pass holder’s details to contact them in relation to service information, including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders. The Stockvale Group also reserves the right to use Annual pass holder’s details for marketing purposes for its products and events or in relation to any initial public offering (IPO) announcement made by The Stockvale Group unless that Annual pass holder has opted out of receiving such information.
    If you wish to opt out of receiving such information at any time please contact us by email via enquiries@stockvale.co.uk or by post at Adventure Island, Western Esplanade, Southend on Sea, Essex SS1 1EE.
  20. The Stockvale Group shall only use Annual pass holder’s details under clause 21 in accordance with The Stockvale Group’s Privacy Policy. For the avoidance of doubt, agreeing to these Terms and Conditions without “opting out” will be deemed to be an indication of your wish to receive direct marketing material or e-mail updates from The Stockvale Group, Adventure Island and/or third parties.
  21. The Stockvale Group is entitled, in its absolute discretion, to change the price payable for its Annual pass at any time and for any reason and may from time to time offer pricing or promotional offers at Adventure Island, online, via telephone or through third party channels. Adventure Island also reserves the right to alter or change discounts given on Annual passes at any time.
  22. The Stockvale Group reserves the right to vary these Terms and Conditions by giving Annual pass holders no less than 30 days’ written notice of such variation by using the details provided in accordance with clause 4.
  23. On the presentation of an Annual pass, Annual pass holders may receive discounts and/or benefits from third parties. Such third parties are subject to change. The Stockvale Group is entitled to remove and/or withdraw any or all third party discounts and/or benefits in its absolute discretion at any time and for any reason.
  24. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. Some rides will require visitors under certain height requirements to be accompanied by a person aged 14 years or over.

By entering the Play Stack and/or Play Pod, all guests agree to adhere to the following rules of play:

 

  • Any person entering the Play Stack and/or Play Pod must be wearing socks at all times.
  • Any person entering the Play Stack and/or Play Pod must be wearing the appropriate clothing to avoid any friction related injuries.
  • All personal items are to be left in a safe location at the guests risk.
  • No food or drink items can be bought into the Play Stack and/or Play Pod at any point.
  • All  jewellery, badges & all other sharp objects must be removed.
  • Any person entering the Play Stack and/or Play Pod who are unwell should not use the play equipment.
  • No face paint is allowed within the soft play area.

 

Stockvale, acting reasonably at all times, reserves the right to refuse admission to the Play Stack and/or Play Pod if the aforementioned rules are not abided by.